Troy, IL · Available now
Hi, I'm Justin Smith.
I fix computers and occasionally the mess I make under a car.
IT support professional hunting down a Help Desk role — patient with people, faster than a reboot, and genuinely happy when a ticket closes clean.
01 About
Motivated and dependable IT support professional with hands-on experience troubleshooting hardware, software, and network issues for end users. I'm looking for a Help Desk role where I can put my technical and customer service skills to work and keep growing in IT — I like the moment a frustrated user turns into a relieved one, and I like getting a little better at this every week.
Certifications
- CompTIA A+ In Progress
- Actively pursuing additional IT certifications
Education
- Triad High School, Troy, IL
High School Diploma
02 Technical Skills
Troubleshooting hardware, software, and connectivity issues for end users
Remote desktop support using screen-sharing tools
Hardware setup, configuration, and repair — desktops, laptops, printers, Chromebooks
Network and Wi-Fi troubleshooting
User account and password management — Active Directory, email
Creating and tracking support tickets with clear, relevant detail
Diagnosing issues on Windows devices
Clear communication with non-technical users — patient, customer-focused support
03 Experience
Sept. 2025 – Present
IT Consultant — Fluid Power Support, Mexico, MO
- Provides IT consulting and troubleshooting support to staff, guiding end users through diagnosing and resolving technical issues over the phone and remotely
- Delivers remote desktop support using screen-sharing tools to resolve issues without an on-site visit
- Sets up, configures, and repairs hardware including PCs and printers
- Troubleshoots network and Wi-Fi connectivity issues
- Manages user accounts, including password resets for Active Directory and email
Sept. 2023 – Present
Floor Tech — Meridian Village Nursing Home
- Maintains building cleanliness and appearance, including carpet, furniture, and exterior pressure washing
- Demonstrates reliability and strong work ethic in a fast-paced facility environment
Aug. 2022 – May 2023
Technical Support Intern — TSI, Troy High School District
- Split school day providing hands-on technical assistance to teachers and students at a partner school
- Repaired and troubleshot Chromebooks for student and staff use
- Created support tickets with relevant diagnostic information
- Diagnosed issues on Windows devices and resolved common technical problems
June 2021 – May 2023
Building Maintenance — Eden Village Retirement Center
- Completed resident-submitted work orders — plumbing, electrical/lighting, general repairs
- Prioritized and resolved multiple maintenance requests in a senior living environment
04 Off the clock
This is the part of the site that isn't trying to get me a job — it's just what I'm actually into.
Gaming
Right now I'm deep in Factorio — if you know, you know. "I'll just automate one more thing" has cost me more sleep than I'd like to admit. There's something about turning a chaotic mess of belts and inserters into a factory that runs itself that scratches the same itch as IT work: find the bottleneck, fix it, watch things run smoothly. When I'm not building factories I'm bouncing between whatever's on sale and whatever my friends are playing. My setup has also, at one point, involved a giant plush duck — see below, that's not a joke.
Cars & Mechanics
I like taking things apart to figure out why they stopped working, which probably explains both this hobby and my day job. Give me a weekend, some ramps, and a project car and I'm happy — skinned knuckles included. My dream car is a 1980 Datsun 280ZX; I'm a sucker for that era of Japanese sports car and I'll get one in the garage eventually. Until then I'm out at local shows and under whatever I'm currently driving.
3D Printing
My latest maker rabbit hole is 3D printing. I run a Snapmaker U1, and I'm still in the "print everything I can think of" phase — brackets, fun little desk toys, replacement parts for stuff around the house that would've otherwise just gotten thrown out. There's something satisfying about designing a fix on a screen and holding the physical part an hour later.
